Terms & Conditions for Service Receivers
1. To become a lifetime
member of Acro Medical You have to provide all the necessary information to
fill up specific patient registration form and patient verification form and to
know the process of receiving our medical service.
2. Every member of AM will
call the emergency number provided by the company to receive the health care
they need +8802-5504712 (9am - 6pm), +8801315635321 (urgent)
3. In case of emergency any
family member will be provided with the latest information on the overall
situation and any family member's advice and guidance will be considered as
final decision and work will be done, we are requesting to provide contacting
mobile number, email, whatsapp, viber number.
4. The company will not be
liable if the service provider fails to arrive or provide services due to the
natural disasters, movements, blockades, disruptions to normal life processes
and life-threatening environment.
5. If Acro Medical bears
any advance and necessary medical expenses in order to complete the medical
activities of the members without any hindrance in special needs, the third
party has to pay Acro Medical before paying the bill (Hospital, Pharmacy etc.).
6. We request you to
provide proper guidance, respect, and assistance to every person who communicates
and provides services provided by AM. The AM reserves the right to terminate
the provision of medical services without any prior notice to the service
provider in case of insults, indecent remarks, private discussions, harassment,
emotional and physical abuse or intimidation.
7. AM is engaged in the
business of health care and medical services facilities. It provides access to
excellent advance medical/surgical care on domestic/international basis.
8. For the purpose of
clarity, the patient understand & acknowledges that AM acts only in the
capacity of facilitator and/or coordinator. AM is not the patients treating
physician or any other medical service/care provider. AM does not perform any
surgery or medical procedures at all. Patient acknowledges the she/he has
conducted the necessary due diligence and has decided to seek treatment with no
influence or pressure from AM.
9. AM will use its best
efforts to assist patient in resolving any issues related to the products or
services delivered or rendered. The patient understands & acknowledges that
AM offers no insurance, guarantee or warranty in any respect related to
products or services delivered or rendered by service providers. AM will not be
responsible for any damage or loss, any dispute or claims against a service
10. AM or any of its
employees would never demand any payment from patients in form of additional
service charge/coordination fee/helping charges etc. Patients are required to
make payments directly to company bank account. AM or any or its employees will
never interfere / entertain / influence any such financial transaction between
the patient and service provider(s). AM will only accept payments directly from
11. Only the best taking
care & monitoring will be done by our staff. They are only assigned for the
assistance. All treatment decisions will be done by doctors. If any
inconvenient incident happens Acro Medical shall not be liable, directly or
indirectly, for any damage or loss caused or alleged to be caused by our staff.
12. According to the company
policy in case of any immediate (death/any other emergency/accident)
termination, that due payment will be done by the patient.
13. AM assumes no liability
or responsibility for damage or injury to persons or property arising from any
use of any product, information, idea, or instruction offered or provided to
you by the medical professionals that implement them.
14. Acro Medical reserves
the right to modify these terms and conditions at any time, without notice.
15. By accessing and using
this website, you assent to these terms and conditions.